Frequently Asked Questions

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How long does delivery take?

Orders are processed in 1–2 business days and delivered within 3–7 business days across Europe.

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Do you offer free shipping?

Yes — we offer free tracked EU shipping on every order.

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What is your return policy?

We offer a 30-day, no-questions-asked return policy.

If you’re not satisfied, returning your order is simple and easy.

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Can I track my order?

Yes — once your order ships, you will receive a tracking link to follow your package every step of the way.

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How can I contact support?

You can reach us anytime at info@luvellia.com.

We reply within 24–48 hours.